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Mitsubishi Electric Trane US Case Study - Real Estate & Smart Home
Resolved Connectivity Issues on Smart AC
The summary.
Mitsubishi Electric Trane US is a leading manufacturer of heating and air-conditioning solutions for homes and commercial buildings. We helped them build new mobile app features for their smart A/C units and resolved server-side connectivity and load issues that were affecting customer experience.
About Mitsubishi Electric Trane US
Mitsubishi Electric is a leading manufacturer of electrical products and systems worldwide. We worked with Mitsubishi's heating and air-conditioning solutions for homes and commercial buildings.
The challenge.
Mitsubishi Electric Trane US wanted to develop new mobile app features for their smart A/C and heating units, while addressing server crashes and intermittent connectivity issues that were impacting customers' experience with their smart appliances.
We have a 14-year track record of delivering expert tech solutions for 500+ clients across dozens of industries.
Mitsubishi Electric Trane US decided to partner with us.
Mitsubishi Electric Trane US needed new mobile app features for their smart A/C units and resolution of server crashes and intermittent connectivity issues that were impacting end-user experience.
The solution.
Mitsubishi Electric Trane US chose our staff augmentation engagement model. We provided nearshore cloud engineers with C++, AngularJS, and Node.js expertise to extend the smart A/C platform and stabilize its server-side infrastructure.
The outcome.
Over our 1.5-year engagement, we:
- Added a new endpoint to diagnose outages, extending connection time.
- Verified external intermittent issues (such as Wi-Fi downtime) against indefinite connection issues with the smart AC.
- Resolved load spikes by scaling servers from 30 to 40, reducing CPU load by decreasing database connections per server.
- Eliminated disk storage bottlenecks by increasing IOPS and storage quotas.
- Added new features like 'dry mode', controlling the AC's humidity levels.
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